Terms of service
Last updated: June 2026
Welcome to RAVELLO. Throughout the site, the terms “we”, “us” and “our” refer to RAVELLO. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.
1. ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.
You may not use our products for any unlawful or unauthorized purpose.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content may be transferred unencrypted over networks.
3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated.
Content is provided for general information only.
4. MODIFICATIONS TO PRODUCTS, SERVICES & PRICES
Prices and products may change without notice.
We reserve the right to discontinue products or services at any time.
5. PRODUCTS OR SERVICES
Certain products may be available exclusively online.
We strive to display product images and colors accurately, however actual appearance may vary depending on screen settings.
6. BILLING & ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase information.
We reserve the right to cancel or limit orders at our discretion.
7. ORDER ACCEPTANCE & CANCELLATION
We reserve the right to refuse or cancel any order due to suspected fraud, incorrect pricing, inventory issues, or unauthorized transactions.
Orders may only be cancelled before shipment.
8. SHIPPING & DELIVERY
Shipping times are estimates only and may vary depending on location, customs, carrier delays, holidays, weather conditions, or unforeseen circumstances.
RAVELLO is not liable for delays beyond our control.
9. RETURNS & REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
We offer returns within 30 days of delivery for eligible items.
10. ACCURACY OF BILLING INFORMATION
We reserve the right to refuse any order placed with us.
We may limit or cancel quantities purchased per customer, household, or order.
11. OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
Your use of such tools is entirely at your own risk.
12. THIRD-PARTY LINKS
Certain content, products, or services available through our website may include materials from third parties.
We are not responsible for third-party websites or services.
13. USER COMMENTS, FEEDBACK & SUBMISSIONS
If you submit comments, ideas, suggestions, or feedback, you agree that we may use them without restriction.
We are not obligated to maintain comments in confidence or provide compensation.
14. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
15. PROHIBITED USES
You are prohibited from using the site:
For unlawful purposes
To violate laws or regulations
To infringe intellectual property rights
To spread malware or harmful code
To harass, abuse, or discriminate against others
To interfere with website security
We reserve the right to terminate access for violations.
16. DISCLAIMER OF WARRANTIES
We do not guarantee uninterrupted, timely, secure, or error-free service.
All products and services are provided “as is” and “as available” unless otherwise stated.
17. LIMITATION OF LIABILITY
RAVELLO shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our liability shall be limited to the amount paid for the purchased product where permitted by law.
18. INDEMNIFICATION
You agree to indemnify and hold harmless RAVELLO and its affiliates, employees, partners, and service providers from any claim arising from your breach of these Terms.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
20. TERMINATION
These Terms remain effective unless terminated by either party.
We may terminate access to our services if you violate these Terms.
21. GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of New South Wales (NSW), Australia.
22. CONTACT INFORMATION
Questions regarding the Terms of Service should be sent to:
RAVELLO
Email: support@ravelloco.com
Phone: +61 489 393 939
Business Address:
7/91 Coogee Bay Road
Coogee, NSW 2034
Australia