Shipping policy
At RAVELLO, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping information below.
1. ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking details.
During peak seasons, holidays, promotional periods, or high order volumes, processing times may be slightly extended.
2. SHIPPING ZONES & DELIVERY TIMES
AU • US • GB • VN SHIPPING ZONE
(Australia, United States, United Kingdom & Vietnam)
FREE STANDARD SHIPPING
Price: Free
Estimated delivery: 5–10 business days
ESSENTIAL SHIPPING
Price: $4.99
Estimated delivery: 4–8 business days
PRIORITY SHIPPING
Price: $8.99
Estimated delivery: 3–6 business days
EXPRESS SHIPPING
Price: $14.99
Estimated delivery: 2–4 business days
INTERNATIONAL SHIPPING ZONE
FREE STANDARD SHIPPING
Price: Free
Estimated delivery: 10–18 business days
ESSENTIAL SHIPPING
Price: $8.99
Estimated delivery: 8–14 business days
PRIORITY SHIPPING
Price: $16.99
Estimated delivery: 6–10 business days
EXPRESS SHIPPING
Price: $24.99
Estimated delivery: 3–7 business days
3. TRACKING YOUR ORDER
Once your order has been shipped, a tracking number will be sent to your email.
Please allow 2–5 business days for tracking information to update after shipment.
4. SHIPPING DELAYS
While we aim to deliver orders within the estimated timeframe, shipping delays may occasionally occur.
Delivery times may be affected by factors outside of our control, including:
Severe weather conditions
Natural disasters
Customs inspections or customs clearance delays
Public holidays
Courier disruptions or transportation issues
High seasonal demand
Government restrictions or unforeseen circumstances
In these situations, delivery times may be extended. We appreciate your patience and understanding.
5. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or additional charges depending on your country’s regulations.
These fees, if applicable, are the responsibility of the customer.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.
RAVELLO is not responsible for lost, delayed, or undeliverable orders caused by incorrect or incomplete shipping information.
7. LOST, STOLEN OR DAMAGED PACKAGES
If your order is lost, arrives damaged, or cannot be located after being marked as delivered, please contact us within 7 days of the delivery date.
We will work with the shipping carrier to investigate the issue and provide assistance where applicable.
8. REFUSED OR UNDELIVERABLE ORDERS
If an order is refused by the customer or cannot be delivered due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping charges may apply for reshipment.
9. CONTACT INFORMATION
If you have any questions regarding shipping, please contact us:
RAVELLO Support
Email: support@ravelloco.com
Phone: +61 489 393 939
Business Address:
7/91 Coogee Bay Road
Coogee, NSW 2034
Australia